Boomi, an American company whose software connects business applications and their data, has widened its partnership with Jade Global to help manufacturers run artificial intelligence (AI) agents in day-to-day operations. Jade Global is an information technology (IT) services firm based in San Jose, California. The companies announced the offer from Tokyo on 12 October, and it is available now through Jade Global.
AI agents are software programs that can carry out tasks on their own, such as rescheduling a production run or chasing a late supplier, rather than only answering questions. The joint offer is built so that each of those actions can be traced. Agents work from data that Boomi keeps in sync across a factory’s systems, and every decision is logged for audit. Higher-risk moves, such as changing a purchase order or releasing a production batch that had been put on hold, can be set to wait for a person to approve them.
Dan McAllister, Boomi’s senior vice president of global alliances and channels, said the debate had moved on.
“The question is no longer whether agents can do useful work on a production line or in a supply chain,” he said. “It is whether the business can see what an agent did, trust the data it acted on, and account for the outcome.”
Where Factory Data Actually Lives
A typical manufacturer keeps its records in half a dozen places. Orders and finances sit in enterprise resource planning (ERP) software, and the shop floor runs on a manufacturing execution system (MES) that tracks what each line is producing.
Product designs live in product lifecycle management (PLM) tools, and supplier documents often still move through electronic data interchange (EDI), a decades-old format for exchanging business documents between companies. Much of that software runs on older systems that do not connect easily with the rest.
A survey of 1,560 manufacturing respondents in 17 countries, published by the industrial automation group Rockwell Automation in July 2026, put numbers on the gap. It found that 93% of respondents use an MES, but only 28% run it across the whole enterprise and only 23% have fully connected it with their ERP, PLM, quality and operational technology (OT) systems, the machine-control side of a plant. Rockwell sells MES software itself, and the findings describe the same problem the Boomi and Jade Global offer targets.
The companies say that agents acting without an audit trail on untrusted data, such as a stale bill of materials or an out-of-date supplier record, pose a risk, and that this concern stalls many projects between pilot and full use. Their answer is to apply to agents, and to the data they read, the same checks a plant already applies to people.
Arun Menon, Jade Global’s chief technology and strategy officer, said an agent that adjusts a schedule or flags a supplier problem “must be as traceable as any change made on the line”.
How The Work Is Split
Boomi’s data layer keeps master records such as items, bills of materials, suppliers, equipment and quality data reconciled across applications, so that each record can be traced back to its source. On top of that sits the Agent Control Plane, which Boomi launched in September as a single point for building, testing, running and managing agents, whichever AI model or vendor they come from.
Boomi enforces policies through its gateways for AI models and for the Model Context Protocol (MCP), an open standard that lets AI agents connect to outside tools and data. Morning Tick has looked at how Samsara uses MCP to let AI assistants query fleet data.
Boomi’s Agent Control Tower, a dashboard it introduced in 2025, shows what agents are doing. The agents can run on a factory’s own servers, in a regional data centre or in the cloud, depending on latency, data-residency and sovereignty requirements.
Jade Global is contributing its Industry 4.0 Smart Manufacturing Framework, a set of methods for digitising plant operations that the release says has been adapted for agents and runs on Boomi. The firm says it has ready-made patterns for handling supplier exceptions, making sure maintenance jobs are followed through and rebalancing supply against changes in demand. The offer is aimed at discrete, process and high-tech manufacturers, and Menon pointed to Japan, saying that “Japanese manufacturers set the global benchmark for quality and operational discipline”.
Boomi’s Road From Dell To Agents
Rick Nucci founded Boomi in 2000 in Berwyn, Pennsylvania, to sell software that links applications over the internet. Dell bought it in 2010, and in 2021 the private equity firms Francisco Partners and TPG agreed to acquire it from Dell for $4B. The company is now based in Conshohocken, Pennsylvania, is led by chief executive Steve Lucas and says it has more than 30,000 customers and a network of over 800 partners.
Boomi bought application programming interface (API) management businesses from APIIDA and TIBCO in 2024 and agreed to acquire Rivery, a data-pipeline company, that December. In July 2026 it completed its purchase of Lunar.dev, an Israeli company that builds gateways for AI traffic and whose technology underpins Boomi’s AI gateway.
Boomi said in October 2025 that customers had put more than 50,000 AI agents into production on its platform, a figure that has not been independently verified. A Forrester study commissioned by Boomi and cited at the Agent Control Plane launch found that 86% of organisations had moved agents beyond pilots, but only 34% trusted the actions those agents took.
Jade Global’s Part
Karan Yaramada founded Jade Global in 2003, and he still runs it as chief executive. The company says it employs more than 2,000 people and serves over 400 customers, mostly in North America, from offices in the United States, Canada, Mexico and France, as well as Pune, Hyderabad and Bengaluru in India. Its website lists no office in Japan.
Jade Global has worked with Boomi since 2017 and won Boomi’s AI Innovation Partner of the Year award in May 2026. The release calls Jade Global a Certified Platinum Implementation and Managed Services Partner, a status it says the firm first reached in 2019, while Boomi’s partner page lists it as a Certified Elite Partner. Jade Global says it has published at least 23 agents in Boomi’s Agentstudio marketplace.
A Crowded Field For Governed Agents
Salesforce’s MuleSoft announced Agent Fabric, a registry and governance layer for agents, in September 2025, and Salesforce completed its roughly $8B purchase of the data management company Informatica in November 2025. Workato and SnapLogic, two other integration vendors, have added agent governance and AI gateways.
SAP has built a production planning and operations agent into its Joule assistant, and Microsoft offers Agent 365, which registers, monitors and governs agents. Closer to the plant floor, Flexxbotics recently introduced a control layer that lets manufacturers decide which automated responses need human approval.
Gartner predicted in June 2025 that more than 40% of agentic AI projects would be cancelled by the end of 2027, because of rising costs, unclear value or weak risk controls. In May 2026 the research firm went further on governance, predicting that 40% of enterprises would demote or decommission autonomous agents by 2027 because of governance failures.
McKinsey’s State of AI survey, published in August 2026, found that 40% of companies with more than $1B in revenue were scaling AI agents in at least one business function, up from 27% a year earlier. Among advanced manufacturers, the focus was on supply chains, inventory and production processes.
No Customers Named Yet
The announcement names no manufacturer using the joint offer, gives no pricing and does not explain the Tokyo dateline beyond Menon’s comments about Japanese industry and supporting manufacturers in Japan. What it does set out is a division of labour, with Boomi providing the data and control layer and Jade Global the plant-level patterns and the people to install them.
The companies are pitching the offer less on what agents can do than on whether every change they make can be checked afterwards, the same standard a plant already applies to the people working on its lines.
