Claimlane has secured €5.6M in a Series A round to build AI agents that help brands and retailers handle warranty claims, repairs and refunds. UK venture firm Verb Ventures led the round, and Norway’s Skagerak Capital and Finland’s Vendep Capital also invested.
The company is based in Copenhagen, Denmark. Its new funding will go on AI agents tailored to each customer’s products and processes, and on features for electronics, furniture and outdoor equipment. Claimlane also plans to expand its operations in the United States, where North America has brought it more new customers than any other region so far this year.
Its customers include footwear brand Skechers, climbing gear maker Black Diamond, children’s audio company tonies and Danish sportswear brand Hummel. Co-founder and chief executive Anders Sommer-Larsen said the company sees “an opportunity to change the economics of aftersales across both customer and business relationships.” Aftersales covers everything a brand handles once a product is sold, from faults and repairs to refunds.
Inside A Warranty Claim
A customer with a broken or faulty product files a claim through a self-service portal, adding photos and a receipt. Claimlane’s AI agent then asks follow-up questions and checks the claim against the brand’s warranty terms. From there, the agent offers an outcome such as a spare part, a repair or a refund. Cases that need human judgement reach the brand’s own staff with the details already attached.
The software also works behind the scenes, sending cases to suppliers and triggering refunds and replacements in a company’s online shop or business systems. Retailers can use it to recover the cost of faulty goods through supplier credit notes, which reduce the amount the retailer owes the supplier. Built-in reports show which products draw the most claims and flag faults that keep coming back.
The platform connects with commerce platforms such as Shopify, business software from SAP and Microsoft, customer service tools such as Zendesk, and carriers including DHL and UPS. The company says simple setups take two to four weeks and larger ones four to eight weeks.
Early Customers And Backers
Danish fashion brand GANNI was Claimlane’s launch customer in 2019, when the startup built its first product. GANNI founder Nicolaj Reffstrup was an early angel investor, and Vendep Capital later led Claimlane’s €1.8M seed round to fund expansion into the UK and mainland Europe.
The company says more than 9,000 brands and retailers are part of its network for handling returns between businesses. Its website lists customers in more than 50 countries. Names on that list include British pram maker Silver Cross, Danish retailer BabySam and gaming retailer MaxGaming.
New EU Repair Rules
The European Union’s right to repair directive began to apply in July 2026, bringing new repair duties for brands selling in Europe. Manufacturers must now repair certain household and electronic products on request, at a reasonable price and within a reasonable time. The rule covers goods such as washing machines and smartphones, and it continues after the legal guarantee ends.
A customer who picks repair over replacement during the guarantee period now gets 12 more months of guarantee, for goods bought from 31 July 2026. Manufacturers must also sell spare parts at a reasonable price. An EU online platform for finding repair services is due by July 2027.
Claimlane’s platform follows a broken-product claim from the customer’s first report to the supplier’s credit note. The Series A will pay for more AI agents in that chain and a larger push into the United States, while brands selling in Europe adjust to the EU’s new repair duties.
