BDO Unibank Inc. lost access to its digital banking and payments services on September 30, a nationwide payday across the Philippines. The bank attributed the failure to an overload of traffic, which the system could not contain.
As a result, BDO, the biggest lending institution in the country, had to issue an apology to its large clientele who intended to use digital banking. Specifically, the bank issued a statement saying, “(The bank has) already taken steps to upgrade to a new digital banking platform. Please bear with us as we prepare for the migration to the new platform”.
The bank also urged the populace to use ATMs, or visit their nearest BDO branches in the case of emergencies. However, this puts its customers at the risk of contacting the Covid-19 virus.
BDO’s digital services
BDO Unibank’s digital services have been a boon to the Filipino economy, especially for MSMEs. The bank launched digital services for its rural units only two weeks ago and has witnessed ever-growing traffic.
Also, the bank launched the latest version of its iPhone app on September 29, following some delays. Included is a new feature that allows app users to make use of ATMs using a QR code instead of the traditional card slot. However, some users are complaining of glitches in the app. Reportedly, they received the feedback “There was a problem connecting to BDO Mobile Banking. Please try again later”, whenever they tried to connect.